To return an item(s) you will have to register a return request via our Returns Portal. For the portal you will need your order number as well as the e-mail address you used to place the order.
You will find our Return Portal here.
Once you have inserted your details to the portal, you will be directed to this view:
Here you will see a list of all the items on your order and have to choose the one you want to return. Once you've clicked the item you want to return, a pop up with a list of return reasons will open. You need to choose the one closest to the reason you want to return. The view looks like this:
After you have chosen the reason and clicked "Next", you will have to choose the refund method. You have two options, either to refund to the original payment method you used to place the order or to a store credit, which means you'll receive a gift card to our store with the amount you have used for the returned item(s).
You'll see more about the refund methods here. If you have chosen invoice as a payment method, more information about refunding to invoice can be found here.
Once you have chosen the refund method, you will be directed to the final summary of your return. It will look like this:
All you have to do at this point is to click "Submit" and the return request will arrive to our system. The return requests are handled by our team and once it is accepted, you will receive a separate e-mail with shipping label as well as further instructions to send the return parcel.
To go back to the return instructions, click here.