1. Register a return request.
You can do that via our Returns Portal, which you can find here.
Note! You'll find instructions on how to use the portal by clicking here.
After you have sent the return request it will be forwarded to our team. Our team will process the return requests from Monday to Friday during working hours. If you send a return request during the weekend, it will be approved on the next working day.
Once the return request have been approved, you will receive a separate e-mail that includes the shipping label as well as short version of instructions for sending your parcel. Kindly always use the shipping label we provide instead of the instructions / shipping label that might be inside the parcel when you receive it.
Kindly note, that if you return more than one brand's items, you will receive a shipping label for each shipment and you will need to pack the products separately by brand.
Also note that you have to cover the original shipping label from the parcel if you return the products on the same packaging. If you do not, it might cause issues with the shipping of the parcel.
2. Ship the parcel(s)
Pack the return shipment as instructed below.
Place the item you’re returning back in its original packaging or another suitable packaging. The package should be secure and durable enough to withstand shipping.
Seal the package properly, and remove or cover any old shipping labels to avoid the return being directed back to the original address.
Attach the FedEx shipping label that you’ve received by e-mail to the package, ensuring the barcode is clearly visible. You can also access your shipping labels by inserting your details again to the Returns portal.
Once the shipment is packed, you can schedule a pickup from a chosen location and time as instructed below.
Schedule a Pickup
To schedule a pickup, click here.
Make sure you’re creating the request in your country’s FedEx site. A pop up will ask you to continue to the correct site based on your location.
No login is required—simply click the “Get Started” button.
In the next screen, you’ll be asked for your shipment’s tracking number and postal code. The tracking number can be found between the barcodes on your return label. Instructions for locating it are available here.
Completing the Pickup Request
After entering the required details, the next screen will appear.
Fill in all fields and provide any specific pickup instructions for the courier, such as “white semi-detached house, package is on the steps” if you won’t for example be at home for the pickup.
The exact package weight isn’t necessary, but an approximate weight is helpful.
Once you’ve completed the form, click “Next” and confirm the details and accept the FedEx terms. By clicking “Confirm Pickup,” your pickup request is complete.
Source: https://www.fedex.com/en-fi/shipping/global-returns/how-to-return.html