Some of our brands operate from England, meaning that shipments are cleared through customs on your behalf at no additional cost to you. However, when returning an item, we require a bit of your assistance to ensure a smooth delivery. Please follow the instructions below.
- You will receive a return shipping label as usual for any other return.
- An additional customs clearance document will be included, which must be handed over to the FedEx courier upon pickup.
- When the shipment is leaving the EU, FedEx will send you a request to verify your social ID.
- Once you have completed the verification in the FedEx system and the information has been provided to the delivery company, the package will be delivered as normal at no extra cost to you.
If you have any concerns regarding FedEx’s communication, we are happy to assist you at info@ivalo.com.