It is rare, but not unusual, that sometimes there can be a delay in the payment transfer. If the payment has created a payment transaction to your bank account, there is a delay in its transfer from Paytrail to our system. Usually, the payment is transferred to our system and creates an order within 1-3 days. You will receive an order confirmation in your email once the order has been created and the payment gone through to our shop.
In unclear situations, please contact our customer service with a screenshot showing the payment transaction's filing ID, amount and reference number.