If you have used Paytrail as a payment method when purchasing the order and have already received a confirmation from us that your refund has been processed, but you still can't locate the payment from your account, kindly see the instructions below (these are directly from Paytrail's support site, you'll be re-directed to their site by clicking here).
- Online bank refund:
- It usually takes a few business days to process the refund due to the money being transferred between banks.
- The refund is made to the account where you originally made the payment from. Please note that the refund may also appear in your online bank on the original payment date.
- Card refunds (debit/credit cards and MobilePay):
- The credit to your card can appear in different ways:
- As a credit in card transactions (Note! So not in account transactions, but specifically in card transactions). The credit can appear either 1-15 banking days after the refund is initiated, or on the original payment date.
- As a credit on your credit card statement. In this case, the credit will not necessarily appear on the card transactions, but the credit has been taken into account and can be seen on the next billing cycle.
- If needed, you can contact your card issuer if you are not sure how the refund will be handled.
- Refunds made to invoices (Walley, Jousto or OP Lasku):
- Information about the refund is automatically forwarded to the Buy now, Pay later service. Most Buy now, Pay later services have their own portal where you can check the status of the refund.
- If you return part of your order, you can deduct that amount from the total amount of the invoice you have already received. In the case you are paying in installments, the amount of your refund is automatically deducted from the total amount of the loan.
- If you have already paid the invoice and you are entitled to a refund, please contact the Buy now, Pay later service regarding the refund of the overpayment.
If after following the above instructions you're still unable to find the refund, kindly reach out to our customer service.