Contact our customer service. In cases of complaints, we would kindly ask you to also provide a picture of the broken product / the defect that appeared in it. This way, the further processing of the matter with the brand is much smoother.
In cases of complaints, include the following information in the email.
- Order number
- The name of the product
- Picture of the error
- Do you want a new product or a refund?
We always forward cases to the brand in question.